admin@techforyou.co.za

TechForYou

TechForYou

techforyou.co.za

PRIVACY POLICY

Version 1.0  ·  Effective date: 1 June 2026

This Privacy Policy explains how TechForYou collects, uses and protects your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who We Are — The Responsible Party

Plain language summary: TechForYou is responsible for your personal information. We are based in South Africa and comply with POPIA.

TechForYou (“we”, “us”, “our”) is the responsible party as defined in the Protection of Personal Information Act 4 of 2013 (POPIA). This means we determine how and why your personal information is processed.

Our Information Officer is responsible for ensuring compliance with POPIA and can be contacted at:

TechForYou — Information Officer

Email: privacy@techforyou.co.za

This Privacy Policy applies to all personal information collected through www.techforyou.co.za and any associated services, including the chatbot assistant (Tina) and any white-label instances of the TechForYou platform.

2. What Personal Information We Collect

Plain language summary: We collect only the minimum information needed to provide the service. We do not collect information we don’t need.

2.1 Information you provide directly

When you contact us via WhatsApp, email or any contact form on the Website, you may provide:

  • Your name
  • Your phone number (if contacting via WhatsApp)
  • Your email address
  • The content of your message or enquiry

When enquiring about white-label services, you may additionally provide:

  • Organisation or development name
  • Your role or position
  • Physical address of the development

2.2 Information collected automatically

When you visit the Website, certain information is collected automatically by our hosting platform and analytics tools:

  • IP address
  • Browser type and version
  • Pages visited and time spent on each page
  • Referring website (the site you came from)
  • Date and time of visit

This information is collected in aggregate and is generally not linked to individual identities. It is used to understand how visitors use the site and to improve content.

2.3 Chatbot interactions

When you use the TechForYou chatbot (Tina), your messages are processed by Chatbase, our third-party chatbot platform. This means:

  • The content of your chat messages is transmitted to and processed by Chatbase
  • Chat logs may be retained by Chatbase in accordance with their own Privacy Policy
  • We may review anonymised chat logs to improve Tina’s responses and identify content gaps

Important: Do not share sensitive personal information in the chatbot. This includes your ID number, banking details, passwords, OTPs, or any financial account information. The chatbot is not a secure channel for sensitive data.

2.4 Cookies

The Website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies we use include:

  • Essential cookies — required for the site to function correctly
  • Analytics cookies — used to understand visitor behaviour in aggregate (e.g. Google Analytics)
  • Preference cookies — used to remember your settings

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Website.

3. How We Use Your Personal Information

Plain language summary: We use your information only to provide the service and improve it. We do not sell your information or use it for advertising.

We process personal information for the following purposes and on the following legal bases under POPIA:

  • To respond to enquiries and provide support — legitimate interest and fulfilment of your request
  • To improve the Website’s content and user experience — legitimate interest
  • To process white-label service enquiries and agreements — fulfilment of contract
  • To comply with legal obligations under South African law — legal obligation
  • To protect the security and integrity of the Website — legitimate interest

We do not:

  • Sell your personal information to any third party
  • Use your information for targeted advertising
  • Share your information with third parties for their own marketing purposes
  • Process your information for any purpose incompatible with the purposes listed above

4. Sharing of Personal Information

Plain language summary: We share your information only with the service providers who help us run the site, and only to the extent necessary.

We share personal information with the following third-party service providers who assist us in operating the Website:

4.1 Hosting provider

The Website is hosted on Domains.co.za. Your browsing data and any information submitted through the Website passes through their infrastructure. Domains.co.za operates data centres in South Africa.

4.2 Chatbase

Our chatbot (Tina) is powered by Chatbase (chatbase.co). Chat messages are processed on Chatbase’s servers. Chatbase’s Privacy Policy is available at chatbase.co/privacy. We recommend you review it if you have concerns about chatbot data processing.

4.3 Analytics

We use Google Analytics to understand how visitors use the Website. Google Analytics collects anonymised, aggregated data about page visits and browsing behaviour. Google’s Privacy Policy is available at policies.google.com/privacy.

4.4 Legal requirements

We may disclose personal information if required to do so by law, by a court order, or by a lawful request from a South African regulatory authority or law enforcement body.

We do not transfer personal information outside the Republic of South Africa except where necessary to use the third-party services described above (Chatbase and Google Analytics, which may process data internationally). Where such transfers occur, we rely on those providers’ compliance with applicable data protection frameworks.

5. How Long We Keep Your Information

Plain language summary: We keep your information only for as long as we need it. When we no longer need it, we delete it.

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law:

  • Enquiries and contact messages — 12 months from last contact, unless a business relationship is established
  • White-label client information — for the duration of the agreement plus 5 years for legal and accounting purposes
  • Analytics data — in aggregate form only, retained indefinitely as it is not linked to identifiable individuals
  • Chatbot logs — subject to Chatbase’s own retention policy

When personal information is no longer required, it is deleted or anonymised in a secure manner.

6. Your Rights Under POPIA

Plain language summary: You have rights over your personal information. You can ask us what we hold about you, request corrections, or ask us to delete it.

As a data subject under POPIA, you have the following rights in relation to your personal information held by TechForYou:

6.1 Right to access

You have the right to request details of the personal information we hold about you and how it is being processed.

6.2 Right to correction

You have the right to request correction of any inaccurate or incomplete personal information we hold about you.

6.3 Right to deletion

You have the right to request deletion of your personal information where it is no longer necessary for us to retain it, subject to any legal obligations requiring retention.

6.4 Right to object

You have the right to object to the processing of your personal information where we rely on legitimate interest as our legal basis, subject to our overriding legitimate grounds.

6.5 Right to withdraw consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

6.6 Right to complain

If you believe your rights under POPIA have been violated, you have the right to lodge a complaint with the Information Regulator of South Africa:

The Information Regulator (South Africa)

Website: www.inforegulator.org.za

Email: inforeg@justice.gov.za

Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

To exercise any of your rights, please contact our Information Officer at privacy@techforyou.co.za. We will respond within 30 days of receiving your request.

7. Security of Your Personal Information

Plain language summary: We take reasonable steps to keep your information secure, but no system is completely infallible.

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted through the Website (HTTPS)
  • Access controls limiting who within our team can access personal information
  • Regular software and security updates
  • Use of reputable, security-conscious third-party service providers

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of information transmitted to or from the Website.

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the Information Regulator as required by POPIA.

8. Children’s Privacy

Plain language summary: This site is intended for adults. We do not knowingly collect information from children under 18.

TechForYou is intended for use by persons 18 years of age and older. We do not knowingly collect personal information from children under the age of 18.

If you are the parent or guardian of a child under 18 and believe that child has provided us with personal information without your consent, please contact us at privacy@techforyou.co.za and we will delete that information promptly.

9. Changes to This Privacy Policy

Plain language summary: We may update this policy occasionally. We will let you know when we do.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. The effective date at the top of this document indicates when it was last revised.

We encourage you to review this Privacy Policy periodically. Where changes are material, we will make reasonable efforts to notify users — for example by posting a notice on the Website.

Your continued use of the Website after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

10. Contact Us

For any questions, requests or complaints relating to this Privacy Policy or the processing of your personal information, please contact our Information Officer:

TechForYou — Information Officer

Website: www.techforyou.co.za

We aim to respond to all privacy-related requests within 30 days.

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